HELP / FAQS
Here you can find answers to the most frequently asked questions. If you can't find the answer to your question, please contact our customer service team.
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
If you want to change your order, please send us an email. We will see what is still possible.
UK delivery is £4.95 for orders under £100.
Orders over £100 are delivered free of charge.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
If you require a refund or need to return an item, please get in touch with us first so we can help.
If you decide to return your order, we’ll provide you with the details you need, including your return authorisation and where to send the item. Simply re-seal the product securely in its original packaging and send it back using your preferred courier.
Once the item arrives with us, we’ll process your refund or exchange as quickly as possible.
If you have any questions at any stage, our team is here to assist. We hope you’re delighted with your purchase, but if not, we’ll do everything we can to put it right.
Once we have received the order return, the refund will be processed within 14 business days.